Strong Lawyer-Client Relationship Guide

As a lawyer, you are completely dedicated to assisting your clients. But do your customers realise this? How can you have those lawyer-client relationship goals?

Building a successful, client-centred law firm requires strong client relationships. You may be working late nights and 12-hour days for your clients, but if you aren’t consciously creating strong lawyer-client connections, they may feel ignored. Note that, while you may have many clients, the majority of them will only have one lawyer. You must account for the disparity.

If you want to keep your current clients and gain new ones, you must focus on making them happy with the service you provide. This begins with establishing and deepening the attorney-client trust bond. 

No client wants to feel helpless, and legal proceedings can elicit powerful feelings, particularly fear and worry. Your clients want to believe that they can rely on you at every stage of the litigation process, from start to finish.

Prioritizing your attorney-client relationships will assist you in establishing a reputation for client-centred representation, outstanding communication, and favourable outcomes.

So, what can you do to strengthen your lawyer-client relationship? In this post, we will discuss that. 

What is the Attorney-Client Relationship?

The lawyer-client relationship is formed when a lawyer agrees to give legal services to a client. The lawyer is then responsible for educating the client on the specifics of the legal services supplied.

The lawyer-client relationship refers to a lawyer’s ability to properly connect with their client and manage the client’s expectations regarding a legal problem. This includes elements such as billing and communication.

Outlining when a client may normally expect a response to enquiries, how much legal services will cost them, being on time for client meetings, and actually returning client phone calls and emails are all important components of managing your client relationships.

1. Pay close attention to the details

Attorneys are frequently pushed to perform more with less. There are lots of tools available to help lawyers work smarter, with new law firm technologies and additional apps for lawyers being announced all the time.

Nevertheless, increased efficiency comes at a cost—as there is more to accomplish, there is more to juggle. As a lawyer, it is still your responsibility to ensure that every detail in every legal document is correct.

PerfectIt, WordRake, and jEugene are tools that can help you pay attention to details in your written work, while capabilities like document automation in your practice management software can ensure everything is properly prepared. 

2. Reply as soon as possible

It is critical to reply to your client’s requests as soon as possible.

Reply swiftly to their calls, emails, and texts, and make sure you address all of their questions. Check at the end of each day to ensure that you’ve addressed all enquiries and dealt with any urgent issues.

Report back to clients on the status of their cases on a regular basis. If you don’t have the answers they’re looking for, tell them you’ll get back to them as soon as you can. Be explicit about dates and times so they don’t feel like they’re in legal limbo regarding their case.

The speed and consistency with which you communicate will show that you prioritise the customer – and their case. If you don’t already have one, invest in a law practice management software package. This will allow you to easily access your client’s information and files at any time, allowing you to answer particular questions quickly. You can also communicate with your client via a secure client portal, or set up a task or calendar event to remind you to contact them later.

3. Get to know your clients

Learn about your client’s true views, ambitions, and concerns. Make it personal. Learn more about their personal lives and, where appropriate, refer to them.

Showing a genuine interest in your client aids in the development of trust.

Anticipate your client’s needs and be proactive in informing them about any legal difficulties. By educating your client, you will ensure that they never feel powerless in the circumstance. Your client will feel reassured and supported.

4. Keep your client’s expectations in check

Be honest with your clients about the facts of their case; explain the issues clearly and thoroughly.

Every situation has both positive and negative components; don’t sugarcoat outcomes or set unreasonable expectations.

You can’t anticipate every case to go in your client’s favour. If a client’s case isn’t very strong, it’s critical to communicate that early on in order to keep expectations in check. If the case has a better-than-expected outcome, your client will be even happier with the outcome – and with your legal services.

5. Listen

Listening is essential when developing new relationships with your clients, just as it is in any type of relationship. This does not suggest asking a standard set of client intake questions; instead, take the time to listen to your client’s problems and make an attempt to fully understand what they want from you.

Only then will you be able to show a real desire to assist your clients.

Always ask your clients, “What is your greatest concern?” This drives them into a moment of clarity and allows you to choose how best to reassure them that you can assist them with their current circumstance.

6. Keep ahead of the competition

Anticipate any potential difficulties or challenges to your client’s case. Keep up with the newest legal challenges and industry developments, and when appropriate, share the implications with your client.

Central Coast lawyers know this well because having that willingness to examine potential concerns will distinguish you from the competition and offer you an advantage when responding to the case’s shifting demands.

7. Provide extra benefits 

Offering a digital solution that allows clients to access their legal documents in real time (at any time) can be beneficial to tech-savvy clients. Because the legal sector is famously conservative and cautious when it comes to technology adoption, this might be a defining element that separates you from the competition. According to industry insiders, this trend will become normal practice in the not-too-distant future, so now is your chance to stand out and be an innovator.

Paying attentive attention to your client’s requirements can go a long way towards developing good lawyer-client relationships. Building trust with clients isn’t just a nice thing to do; it’s also a great method to grow your legal firm because it can lead to more recommendations.

8. Take good care of yourself

Taking care of oneself may seem out of place on a list of advice for staying committed in lawyer-client relationships, but it is one of the most crucial things to remember. You won’t be able to support your clients if you don’t take care of yourself.

Make sure you take at least an hour or two a day for your personal well-being, according to our guide sheet—especially if you work long days. Your clients (and your health) will appreciate it.